Frequently Asked Questions
Quickly find answers to common questions about our spectrophotometers, elemental analysis systems, and service protocols.
Q1: Why choose Macy Lab?
(1) Professional manufacturer with more than 10 years experience
(2) Mainly exported to the European and American markets, and we are also involved in other markets.
Q2: Are you a factory or a trading company？
A2: We are professional manufacturer of UV/Vis Spectrophotometers, Atomic Absorption Spectrophotometer, Micro-volume UV/VIS spectrophotometers , ICP item and Nucleic Acid Automatic Extraction System. And we have three R&D and production bases in Shanghai, Beijing and Jiangsu, and three wholly-owned subsidiaries.
Q3: OEM , ODM acceptable or not?
A3: Absolutely, yes.
Q4: What can i get the price?
A4: Usually we quote within 12 hours after we get your enquiry
Q5:What are your Delivery terms?
A5: We accept FOB、EXW、CFR . You can choose the one which is most convenient or cost-effective for you.
Q6: What about the after-sale service?
A6: Our spectrophotometer consumables are fully equipped, good after-sales service system and one-year warranty commitment, which can solve customer’s worries.We can ensure our customers to purchase the components and parts within 5 years. And the product updates and replacement will not be affected.
Q7: What about the M.O.Q?
A7: Usually we don’ t have M.O.Q, we can offer even only 1 unit, while , you are welcome to order in bulk, and we are quite pleasure to offer a big discount.
Q8: Sample order is OK?
A8: Sample order is no problem.
Q9: What’ s kind of shipment for customer choosing?
A9: Usually ship by sea, by air. We can also provide reasonable solutions according to your transportation requirements.
Q10: Can you offer quality certification?
A10: Of course. We have all kinds of certificate such as EU CE certification, EU ROHS certification, US FDA certification, CQO and ISO9001 Quality management system certification; environmental system certification ISO 14001; occupational health system certification ISO 45001; FCC certification and so on.
Q11: Are your operation keypad, interface, software and manual in English version?
A11: Yes, its operation keypad, interface, software and manual in switching interface between Chinese and English.
Q12: Which payment can be acceptable ?
A12: We could accept the payment by T/T, Paypal, Western Union,L/C, etc.
Q13: What is the delivery time?
A13: Normally 15-30 days,specific delivery date would depend on the production season and order quantity.
Q14: Can I get a sample?
A14: Yes,please contact our staff for more information.
Q15: How about OEM and ODM?
A15: More than 10 years experience in OEM and ODM.
Q16: What kinds of models do you make ?
A16: We specializing in various optical analyzer. Including Atomic Absorption Spectrophotometer、Ultraviolet and Visible Spectrophotometer、Atomic fluorescence photometer、ICP-AES/ICP-MS
Our Support Services
We provide comprehensive support and technical guidance to ensure your laboratory instruments perform at their absolute best.
Installation & Training
Expert on-site installation and thorough operation training for your laboratory staff.
Warranty Protection
Industry-leading warranty coverage and flexible extended protection plans for your peace of mind.
24/7 Support
Direct access to our certified technical team for troubleshooting and methodology assistance.
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